IT Technician

Job Responsibilities:

• Act as first-line contact and respond calls and emails from employees seeking help with IT-related issues from the helpdesk system.
• Assisting employees with hardware and software issues, troubleshooting problems, and providing helpdesk services.
• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Consult with IT Analyst and Supervisor to make sure that network expansion projects are in line with the company’s plans
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Maintaining existing applications, and managing software updates.
• Always maintain a high level of courteous customer service.

Job Qualifications:

• Bachelor’s degree in computer science or engineering, Information Technology.
• Familiarity with helpdesk operations a plus.
• Strong verbal communication and problem-solving skills.
• Excellent customer service skills.
• At least 1 year experience in desktop support.